COVID-19 UPDATE

Please be aware of local travel restrictions before you book. Any guests who has travelled to a COVID hotspot recently or been in contact with a case of suspected coronavirus will be requested not to stay. Do not travel if you are at all unwell (** see cancellation policy). 

 

BOOKING REQUEST   

Once a booking request has been accepted the property owner will send the booking forms to the applicant for completion. These include the full Terms and Conditions and our Privacy Policy. Bookings cannot be made more than 3 months in advance nor at short notice given the property also functions as a private holiday house. This property

is not suitable for very young children due to its proximity to the water and road, nor pets (official guide/assistance dogs only by prior arrangement)

​

ADVANCED DEPOSIT  

A deposit is due at the time of booking, and is required to confirm your booking. It must be received no later than 2 weeks prior the commencement of your stay. Bookings made within 2 weeks of your stay will require full payment at time of booking. The deposit is non-refundable if the booking is cancelled at short notice (**see cancellation policy). 

​

HOLIDAY RENTAL AGREEMENT  

Once a deposit is paid, the guest enters into a Holiday Rental Agreement which will include  a copy of the full Terms and Conditions of your booking. This document outlines the dates of the booking, number of guests and when any payments are due, and must be signed and returned with the deposit. 

​

BOOKING CONFIRMATION  

Once the Holiday Rental Agreement has been completed and the deposit received, the booking will be confirmed.

​

FINAL PAYMENT  

The registered guest who signed the Holiday Rental Agreement is responsible for paying the final balance by the due date. The final balance is the amount owing for the full holiday rental period minus the deposit paid in advance. Failure to do so can result in the Holiday Rental Agreement being cancelled with loss of your booking. The departure cleaning fee is taken at the end of your stay.

​

CANCELLATION POLICY 

The deposit is non-refundable if the guest cancels the booking at short notice (less than 2 weeks prior the commencement date). If a cancellation letter or email is received by the owners more than 2 weeks prior the commencement date, the deposit will be refunded minus a $50 administration fee. 

Please be aware that you are not entitled to a refund of any holiday rental costs paid in advance if you cancel within 48 hours of  the commencement date of your stay**. Therefore it is strongly recommended that you take out independent holiday insurance for any unforeseen circumstances.  

COVID-19 update ** If anyone in your group is affected by Coronovirus, the accommodation costs for one person can be refunded, provided the stay has not commenced .  If all guests cancel due to coronavirus, a credit for a subsequent booking will be accepted within the following 12 months. 

​

SECURITY BOND 

A Security Bond is required to be paid in addition to the total cost of the holiday rental amount. It is to be received and cleared no less than 72 hours prior your arrival.  This ensures that any damages to the property are minimised and if occur, can be repaired promptly by using the money from the Security Bond. The costs of repairs and replacement of damaged or stolen goods will be the responsibility of the holder of the Holiday Rental Agreement (see full Terms and Conditions). Please note, the cleaning fee will be deducted from the Security Bond before the bond is refunded. The Security Bond will be refunded 7 days after your departure provided there is no property damage or other problems as a result of your stay.

​

GUEST NUMBERS AND PARTIES 

No parties, gatherings or camping are permitted at the property or on the riverbank. Any music or noise must be kept to a minimum after 10pm so as not to disturb the neighbours. Due to ongoing riverbank erosion, we cannot cater for jet skis or ski/wakeboard boats. The property owners can cancel any booking if these conditions are not observed. The property is only to be occupied by the number of guests registered on the Holiday Rental Agreement. Smoking is not permitted in the house or on the deck.

​

PRIVACY POLICY 

We are committed to protecting the privacy and security of any personal information you provide us.

We only use your information for the purpose of responding to online enquiries, managing your booking or any problems and following up after your stay. We do not share your personal information with any third parties and do not store credit card details. The full privacy policy is available on request and when you make a booking.

​